If you experience any difficulty or error while uploading your candidate file, please check for these possible causes:
- Make sure that your spreadsheet is saved as a “.csv” file, as opposed to “.xls” or other format. This can be corrected by opening your file, selecting “Save as,” and changing the “Save file type” option to “CSV.”
- Check that your file has fewer than 1,000 candidates. Any number greater than this can cause a problem with the upload. If you have more than 1,000, please separate your file into smaller files and upload them separately.
- If your file failed to upload, please check that it has been saved and closed before re-trying. A file left open can can cause a failure.
If none of these common issues are the cause, please visit our
Help Center for assistance.